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Customer Care Help

Suggestions & Solutions

Need further help ordering or suggestions for your order?

Welcome to customer care! For all occasion, it's always best to send gifts earlier than later. If you can send flowers one day earlier this may not only make the recipient of the flowers feel you are well planned and thoughtful, it will also leave less room for error in case there are any problems such as the person not being reachable, problems with the address or any other unforeseen problems on the day of the occasion.

What is even more important that the gift itself is the thought. This is easier said than done. But what you write in the greeting message is just as important as the gift itself. Writing something touching isn't always that easy but we suggest just writing how you really feel and being as sincere as much as you can. You are always welcome to ask us for suggestions at anytime.

Lastly, making someone who is important to you happy is the goal. Their happiness in return is your happiness. And if you think about it, your happiness is their happiness. Thus, all being said, sincerity is the key when sending a gift to someone.

Please feel free to communicate with us if you have any questions, concerns, issues, problems, feedback and any other matters. We are always looking forward to assist you and we strive to improve our services. We welcome all comments as well. Thank you.

Yours truly,

chat button

Business hours: Monday - Saturday 9am - 6pm. Please order 24 hours in advance for Sunday deliveries. You may click the subject title to read more.


Online Order Suppor

You may email us directly at however it is faster to receive a reply by filling out the form as it will be directed to the proper department.

Account Sign Up

There are a lot of benefits in signing up for an account. You can keep track and view all your previous orders, you can auto fill in the recipient's information in the checkout form, save your favorite items so in the future you can review them again, you can get petalpoints which are bonus points that can eventually be used for free gifts and upgrades, you can get discounts using Beebates which are similar to rebates, you can earn money from your beebate code, you can add credit into your account making it easier to make purchases without having to make credit card payments each time for each order and lastly receive discounts and offers.


To sign up you may go to the following link: https://www.createflowers.com//Registration

Complain Resolution
    EXPRESS DELIVERY FEE:
    None. Decide for me. Provide store credit.
    Apply the fee to upgrade the order. Add a mini teddy bear.
    Add chocolates. Refund fee.

    MORNING DELIVERY FEE:
    None. Decide for me. Provide store credit.
    Apply the fee to upgrade the order. Add a mini teddy bear.
    Add chocolates. Refund fee.

    LATE DELIVERY ISSUE:
    None.
    Decide for me.
    Receive a store credit for the delivery fee.
    Refund the delivery fee.
    Provide a 10% discount on the item ordered.
    I will provide my suggestions.

    NON DELIVERY ISSUE:
    None.
    Decide for me.
    Delivery the order as soon as possible. Try to add a free gift or apology note to the order letting know the recipient of the delayed delivery.
    Cancel order and receive either a store credit or refund on payment.
    I will provide my suggestions.

    QUALITY ISSUE:
    None.
    Decide for me.
    Exchange and Redeliver the order. If item is out of stock, please try to suggest other preferences in your notes.
    Refund the delivery fee.
    Provide a 10% discount on the item ordered.
    I will provide my suggestions.

    REFUND ISSUE:
    None.
    Provide a store credit.
    Refund back to where my payment was made.
    I did not get my refund yet. This is a reminder for my refund.
    I will provide my suggestions.

Delivery Tracking
Online Chat

ONLINE CHAT SUPPORT

Because we are now taking all international orders from people of different languages and countries we have put all priority answering online chat and emails which is easier and more clear to communicate versus voice telephone calls. Online chat and emailing is faster and more effective and efficient. It is easier to see order numbers with less mistakes, language barriers and miscommunications as everything is clearly written. We are amongst the fastest in reply time than most florists in our industry!

PHONE AND TEXT MESSAGE SUPPORT

We can still accept SMS (Text Messages) and phone call messages but the reply time will be slower and you need to read out your order number, leave your full name, your email address and a message to our US Call Center number (913) 535-6937 OR 9135 FLOWER. (ie. Please contact John Smith, Order Number xxxxxxxx, johnsmith@myemail.com, Need to change my order details.) We will still handle everything online and reply by email.

The Chat Button is above. If the online chat is offline, you can still click it and leave a message which we will reply to you quickly. We are online from 9am - 6pm Monday - Saturday. On busy days and season our working hours are extended.

TECHNICAL SUPPORT

For website technical issues, such as getting an error, please email us and in the subject header write the issue. We will try to fix the issue as fast as possible.

Order By Mail
    Should there be a problem entering your order, you may send us an email to with your order information and we will enter the order for you.
    An email will be sent to you and please click the link provided in the email to make payment. You should received a confirmation of payment email once payment is completed. Please provide the following information and allow enough time for your order to be processed:
    1. Your name and contact number
    2. The item number you wish to order. The item number can be found below the photo image.
    3. Recipient's name and contact number. Important to verify the address, especially when there is a problem.
    4. Recipient's full address
    5. Delivery date and time period.
       (a) Morning before noon -extra fee applies
       (b)11-7pm
       (c) 12-5pm
       (d) 5-7pm
       (e) Evening, after 7pm -extra fee applies.
    6. Greeting message
    7. Substitution preference.
       (a)Yes, can substitute if item unavailable
       (b)Yes, but let recipient know original ordered items and decide.
       (c)No, do not substitute and do not send the order if the item is unavailable.
    8. Any other special instructions
Order Custom Order

If you have a custom order, you can fill out the form at https://www.createflowers.com//Custom Order or you may use our simple form at https://www.createflowers.com//Custom Order

Order Edit & Update
You can edit your order before the order has been scheduled. A confirmation email is sent to you after the order has been scheduled. Once the order is scheduled, changes to the order may be difficult to achieve however, we will still do our best to update the order. If it's too late the where the order has already been processed, scheduled and prepared, the changes will not be made.

To make changes to your order you log into your account or directly log into your order by going to the following page: https://www.createflowers.com//Login

You can also submit your email address and order number below which will bring you to the page to update your order..

View your order by order number

How to order

Choose your item(s) ...

1) Click buy >>> 2) Add to cart >>>3) Go to checkout >>>, Fill out form and SUBMIT >>> 4) Complete payment >>> 5) Please make sure you have received your payment confirmation.

You can also view our FAQs or review our site map in case you are having trouble finding something. Our website system has been designed to make each and every order as simple and easy as possible.

If you wish to confirm, prior to making payment, that your order and items can be delivered properly you can submit your order details, get an order number, then request us to check. Be sure to include your order number in the subject header of the email so we can reference the order. We will then check for you and update you once we get a confirmation.

However, if you are in a rush or the order is to be delivered within a couple of days, we would then suggest that you place in the order and make payment first. The delivery department will then try to arrange the order faster. If in the case the order cannot be fulfilled, we will notify you and then provide you with a full refund. Thus there would be no risk for you in making payment.

ORDER>>> MULTIPLE RECIPIENTS:

If you have many orders to be sent on the same day to different locations, you may use our SHORT FORM CHECKOUT which is found at the checkout page under the title 'Options to first consider'.

Payment Questions

PAYPAL & AUTHORIZE.NET

We accept most all forms of credit cards, such as Visa, Master card and American Express, via Paypal and Authorize.net. Paypal is the preferrred method of payment which processes credit cards. If you are unable or do not want to use Paypal you may try to use Authorize.net which is the other option on the order form. When using Authorize.net the information you enter must match EXACTLY with your billing information otherwise the payment will be declined. When using Authorize.net if there is any mismatch of information, your payment may need further verification.

BANK TRANSFERS

You may also make a bank transfer but the order will not be processed until the transfer process is completed. For payments by bank, please let us know your order number and location and we will check if we have a local bank for deposit. Once you initiate the transfer please forward us the payment receipt with your order number in the subject header to

Click here to enter your order number and make payment.


Click here to make a custom payment.


WESTERN UNION

We may accept Western Union but on a very limited basis.

OTHER PAYMENT METHODS

If you have other methods you wish to pay, please let us know and we will check if we can accept it.

Webside Error

If you receive a website error, please copy the error message and the URL and email our Customer Care . We will have the issue resolved promptly. Some of the errors may be due to the web server problem. If you are making an order and you receive a website error when clicking on submit, you may check your order login or check your email to see if your order was processed. If you receive an error while making an order, please notify us as we may provide you a discount thanking you for letting us know.